From the date of delivery to the customer, we promise to guarantee your Revival Bed for 10 years against all manufacturing faults and defects. The below terms and conditions apply.
This guarantee relates to bed-frames only and does not cover mattresses or other accessories.
The guarantee covers manufacturing defects including warping, wood fracture, and glue or joint failure. It does not cover changes to the wood finish occurring naturally, or scratches and marks arising as a result of wear and tear.
The guarantee excludes accidental damage, including damage occurring as a result of moving the bed or re-assembling it incorrectly following removal.
The guarantee is conditional upon the customer following all reasonable care instructions issued at the time of installation.
The guarantee does not in any way affect or restrict the customer’s statutory rights.
The guarantee will become void if the product is resold.
This guarantee applies in the United Kingdom only.
Henry Smeaton mattresses have been manufactured with care and attention by experienced craftsmen using the finest materials and components.
Henry Smeaton Classic, Classic Latex, Signature & Next Generation Mattresses
Should any part of the product become defective within one year of the date of installation due either to faulty material or poor workmanship, we will either repair or replace the product free of charge.
In addition to the statutory twelve month guarantee, these products are covered by a 5 year warranty. The warranty is effective from the date of installation. If, after the expiry of the twelve month guarantee, your product develops a manufacturing defect and you wish to claim on this limited warranty, there will be a charge for the repair or replacement of the faulty item according to its age. The charges are based on a sliding scale – the older the item is, the more you will be required to contribute towards the cost of repair or replacement.
Henry Smeaton Diamond & Platinum Mattresses
Should any part of the product become defective within 5 year of the date of installation due either to faulty material or poor workmanship, we will either repair or replace the product free of charge.
Faults resulting from misuse of the product will not be covered. Settlement of mattress fillings is normal and does not constitute a manufacturing fault. Body impressions are a feature of a hand made mattresses with lots of generous layers of premium fillings reacting to your body shape and does not therefore come under the terms of this warranty.
Examples of such misuse would include:
Allowing the product to become soiled or unsanitary.
Subjecting the product to excessive wear and tear.
Using a mattress with a base for which it was not designed.
Perceived level of comfort is largely subjective and is not covered by this guarantee.
We may vary the terms of this guarantee, if the circumstances of any case are such as to require special consideration. Consumers have legal rights under national legislation governing the sale of consumer goods. This guarantee does not affect those rights. This guarantee applies in the United Kingdom only.