Frequently Asked Questions
If you can’t find the answer you are looking for, then simply call us on 01777 869 669 and we’d be happy to answer any questions.
1) Do Revival Beds Have A Centre Bar?
All Revival beds above 4’6″ are provided with centre bars as standard.
2) What Aftercare Does My Bed, Furniture And Mattress Need?
Please adhere to the following guidelines:
3) Can It All Be Disassembled Or Is It Now A Permanent Fixture?
All bed and bedroom furniture can disassembled if you move house. Our assembly guides can be downloaded below:
4) Where Is The Best Place To Site My Bed Or Four Poster Bed?
The only places where we would advise you not to site your bed is in direct sunlight, close up to a radiator, or in a very, very warm bedroom.
5) What If I Don’t Like My New Bed?
All our beds come with a no quibble 21-day money-back promise, we’ll even arrange for a re-collection at our own expense. This is how confident we are that you will be delighted with your new handmade bed.
6) What If I Have A Problem With My Bed?
All Revival Beds are guaranteed for 10 years against workmanship standards, for your complete peace of mind. In the unlikely event of there being a problem, we will either repair or replace your bed to your satisfaction. We do not guarantee against fair wear and tear.
7) What If My Bed Squeaks?
Revival Beds are guaranteed SQUEAKFREE. If your bed squeaks we will first go through a check list to try and rectify the squeak. If this doesn’t work we will either make a call to repair or replace your bed.
8) What If I Scratch Or Mark My Bed / Furniture?
No need to worry! We can usually supply you with stain or wax to get rid of any marks.
9) When Will My Bed Be Delivered?
Our normal lead time from placing an order is approximately 10 weeks. However we will look at any urgent or time bound orders on an individual basis – to speak to our customer service team call 01777 869 669.
10) Delivery & Installation Charge Exceptions
All beds and bedroom furniture are delivered & installed free of charge to UK mainland with the following exceptions.
Isle of Wight – Revival beds will deliver goods FREE OF CHARGE to a nominated shipper or port where the goods are taken to the customer at their cost.
Scotland– For deliveries one hour north of the Glasgow – Edinburgh corridor we may elect to use a third party courier to carry out the delivery. The delivery is FREE OF CHARGE however there is installation charge of £60.00 for beds and £85.00 for 4 poster beds.
Isle of Man & Channel islands
Revival beds will deliver goods FREE OF CHARGE to a nominated shipper or port where the goods are taken to the customer at their cost.
Free delivery & installation is not available for Ireland. For enquiries regarding deliveries to north and southern Ireland, please contact our stockist Richard Heath for further information:
Telephone: 028 9263 9393
EU and International
We are happy to look at shipping furniture to other destinations. This can sometimes be a little involved and time consuming as each order has to be taken separately and includes calculating insurances, special packaging and volumes.
International customers often organise their own shipping which can often prove cheaper and more straight forward.